Delivery Policy
Delivery Policy
Effective Date: July 2026
At Reflex Tyres, we are committed to delivering your orders quickly, safely, and efficiently. This Delivery Policy outlines how we process and ship orders across Australia.
1. Delivery Areas
We proudly supply tyres to wholesale customers, automotive workshops, retailers, and commercial businesses throughout Australia.
Delivery availability may vary depending on your location and product availability.
2. Order Processing
Orders are processed during normal business hours, Monday to Friday (excluding public holidays).
Once your order has been confirmed and payment has been received (where applicable), we will begin preparing your order for dispatch.
3. Delivery Timeframes
Estimated delivery times vary depending on your location and stock availability.
Typical delivery estimates include:
- Metro Areas: 1–3 business days
- Regional Areas: 2–5 business days
- Remote Locations: 5–10 business days
Please note that these are estimates only and are not guaranteed.
4. Shipping Costs
Delivery charges are calculated based on:
- Delivery location
- Order size and weight
- Freight carrier rates
Shipping costs will be confirmed before your order is finalised.
5. Order Tracking
Where available, tracking information will be provided once your order has been dispatched, allowing you to monitor the progress of your delivery.
6. Delivery Delays
While we aim to deliver all orders promptly, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- Freight carrier delays
- Supply chain disruptions
- High order volumes
Reflex Tyres is not responsible for delays caused by third-party delivery providers.
7. Receiving Your Delivery
Upon delivery, customers are encouraged to inspect their order immediately.
If you notice:
- Missing items
- Damaged products
- Incorrect products
Please contact us as soon as possible so we can assist in resolving the issue.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery details.
Reflex Tyres is not responsible for delays or additional delivery charges resulting from incorrect or incomplete shipping information.
9. Failed Deliveries
If delivery cannot be completed due to customer unavailability or incorrect delivery details, additional delivery or re-delivery charges may apply.
10. Risk and Ownership
Ownership of the products transfers to the customer once full payment has been received.
Risk of loss or damage passes to the customer upon successful delivery.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Reflex Tyres