Returns Policy
Returns Policy
Effective Date: July 2026
At Reflex Tyres, customer satisfaction is important to us. If you need to return a product, please review the following Returns Policy to ensure your request meets our return requirements.
1. Return Eligibility
Products may be eligible for return if they:
- Are unused and in their original condition.
- Are returned in the original packaging.
- Have not been fitted, mounted, or damaged.
- Are accompanied by a valid proof of purchase or invoice.
- Meet the return conditions outlined in this policy.
Returns requested outside the eligible return period may not be accepted.
2. Return Timeframe
Return requests should be submitted within 30 days of receiving your order.
Any return requests made after this period may be declined unless required under Australian Consumer Law.
3. Non-Returnable Items
The following items are generally not eligible for return:
- Products that have been fitted or used.
- Damaged products caused by misuse or improper installation.
- Special order or custom products.
- Clearance or final sale items (unless faulty or required by law).
4. Faulty or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
- A product with a manufacturing fault
Please contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photographs of the product (where applicable)
We will assess the claim and arrange a replacement, repair, or refund where appropriate.
5. Return Process
To request a return:
- Contact our customer support team.
- Provide your order number and reason for the return.
- Wait for return approval and instructions.
- Securely package the item.
- Send the product to the address provided by our team.
Returns sent without prior approval may not be accepted.
6. Return Shipping
Unless the product is faulty, damaged, or supplied in error, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as Reflex Tyres cannot accept responsibility for items lost during return transit.
7. Refunds
Once your returned product has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed using the original payment method within 5–10 business days, depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or a faulty product.
8. Exchanges
Where stock is available, eligible products may be exchanged for the same item or another suitable product.
Any price difference will be charged or refunded accordingly.
9. Australian Consumer Law
Nothing in this Returns Policy limits or excludes your rights under the Australian Consumer Law. You may be entitled to a repair, replacement, or refund for products that are faulty, unsafe, or do not meet consumer guarantees.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Reflex Tyres